The purpose of this site
is to enhance the support services we provide to our customers. We've provided a
number of resources here to help you try our software, suggest improvements, resolve
problems, and report issues and request
This page contains answers to common
questions handled by our support staff, along with some tips and tricks that we have found
useful and presented here as questions.
Note: In these answers we will follow a
few shorthand conventions for describing user-interface procedures. Key combinations will
be presented like this: Ctrl+Alt+Delete, which means that you should press and
hold down the Control key, the Alt key, and the Delete key at the same time. Menu
selections will be presented like this: File->Open, which means that you
should open the File menu, and then make the Open selection.
- How do I install Tredd's Self
- How do I
un-install Tredd's Self
How do I get my software to create an exportable QuickBooks file
can send to my owner?
I see the price of your program is $495.00. Does that include
your company doing the map layout?
Does the Program automatically charge the Tenants rent amount on the
Due Date we specify?
Does it Automatically post Late charges on the dates we specify?
What is the procedure for putting my existing Tenants into the
program. I am not sure how to deal with the Tenants that have a
balance due or a credit on their account. Would I have to go back
and enter everything from the time they had a $0 balance?
are the hardware requirements for the software?
much does an upgrade cost?
trying to install the software but keep getting a message about
system files being out of date. I reboot but get the same
message. Now what?
do I protect my data once I enter it?
do I report a problem with your software?
I edited the late letter, the software returns an error 11.
- How do I fix the
calendars in the software when they do not display the correct date
or give error messages?
- Does your software handle
- How much does the software cost?
- How long does it take for
customization once I order the software?
- Do you accept credit cards,
- Why can't I just keep using the
- I have multiple sites.
Will this software work?
- I have more then one computer in
the office. Can all three computers use the program the same time?
- If I find a problem with my
customized version, how long will it for you to fix it?
- How do I edit the customer
- What is the difference between
a late letter and a late fee letter?
- After I install the software,
how do I add customers I already rented to?
- What can be done about printing
the receipt without it using up an entire sheet of paper every time?
- Can your software tie into our
- Can I add a customer picture to
the unit detail page?
- Can I change graphics for the
- I want to put a copy of the
your software on our backup tapes. Does this violate your licensing agreement?
- I successfully installed the
software, but I need to know my logon password.
- Do you have a trial package to
use for a month?
- Does your package
work on Windows XP?
- Is it possible to customize the
program so that statements print on postcards?
- We have 435 units, how much
additional cost would it be for customization?
- We are planning to add another
building next year. How much is it going to cost to add that building to your
- Is your online payment method
- When I vacate an unit, should
the payments disappear for that customer?
do I enter payments? The Accept button is grayed out so I
can't click on it.
do I network two or more computers together to use your software?
Does the software work on a cash basis and the accrual basis?
- What is your End
User License Agreement say?
Fixing email issues.
Once you have downloaded the software from the web site,
double clicking on the installation file will automatically start the installation process. The software will automatically be installed in the folder:
C:\Program Files\Tredd’s Self Storage Software xxxxx\
where xxxxx's are your customer
number for licensed versions and 0000 for the trialware version.
The installation program may have to
update some files before installing. If a system restart is necessary, rerun
the install program after rebooting to finish the installation. Some users may have to run additional installation files before installing this
software. This software requires the following:
If you have any difficulty
installing the software, please feel free to contact
From Windows Control panel, access Install/Uninstall Software and
simply double click on our software listing to uninstall.
If you have any difficulty
installing the software, please feel free to contact
From the main
menu, click on Reports, then Deposit Sheet, then [Create]. This
will create both a deposit report for your bank and two files for
importation into QuickBooks or other software packages: an IIF and a QIF file.
Both of these files are created in the installation folder of our software under the
folder DEPOSITS, so if your customer number was 96887, then look
Files\Tredd's Self Storage Software 96887\Deposits
You could if you wanted a history of all past payments, but
minimally you have to go back to the last month they paid in full.
The procedure is to enter
minimally the last and first name of the customer, set the rent
amount, change the date to the last month paid in full, click [Rent],
then click [Accept Payment] and accept a payment for the last month
they paid in full and click [Accept].
It's that easy.
Yes. The $495 includes graphical customization, 30 days
of support, and one software license.
Yes. Most self storage software packages need the user to run
a command to add late fees and rent to customers once a month.
If you don't run this command, or your employee doesn't run it, then
customers will not be charged the right amount for that month.
Our software works in real time. No matter when you turn on
the software, it will automatically calculate how much is owed by
each customer, how much they have paid, all in real time.
This is just another feature that
makes our software easier to use then our competitors.
There are only two requirements for
our software. First, you must have a Windows Operating System,
such as Windows XP, Windows Vista, Windows 2003, Windows 7, or
Windows 8. Secondly, your screen
resolution must be at least 800x600. If you have any questions
about this, please feel free to contact
If you don't already own a computer
or are thinking of replacing an older computer, then consider a Dell
Computer. Their excellent
customer support as well as their low prices make them a sound
choice. Tredd's Self Storage Recommends Dell Computers to run our software.
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Upgrades are free with customers
with an active maintenance plan.
When installing the software, you
receive the following message:
So you reboot, and attempt to install
again, but you keep getting the same error message. Microsoft
has this to say about this problem:
Disable any Anti-virus software (or other memory resident programs) and try running Setup again. Often the best way to accomplish this is to run setup in Safe Mode. To start Windows in Safe
1. Reboot your computer.
2. Watch the screen while it is still black. When you see the black-and-white Starting Windows bar at the bottom of the screen, start tapping the F8 key on your keyboard. The Windows 2000 Advanced Options Menu appears.
3. Ensure that the Safe mode option is selected. In most cases, it is the first item in the list and is selected by default. (If it is not selected, use the arrow keys on your keyboard to select it.)
4. Press Enter. The computer will start in Safe mode. This can take a few minutes.
5. Try to install our software. You may have to couple the installation file to your desktop before rebooting into safe mode.
6. When you are finished, close all programs and restart the computer as you normally would.
This should solve the
problem for you. If not, then please contact us for other
solutions to this problem.
All data in our software, including
your business information, customer information, all unit information
and payments, is stored in one database file. Data protection of
this one file is all you need to do to protect yourself from data
loss. Please read our data
protection guide on how to protect this database file. Since
version 5.5.3 of our software, you can now archive your database to
our secure data warehouse over the internet with just two clicks of
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Visit our support
page and give us the details of your problem. Our Technical
Support Staff will be in touch with you within two business days.
This can be caused by several
different reasons. First, after you edited the letter, make you
saved it by clicking on 'Save'. This should save the file as an
RTF file in the same location as it was before. Second, you must
close down the editor before attempting to print the letter.
Some customers have reported problems if, for example, they click save
then minimized Microsoft Word. This caused our self storage
software not to be able to customize the letter for each
If you think you messed up the
letter, you can reset it back to the installed letter from the main
overview screen of our software by clicking on the Database-Reset All
Letters and clicking 'Yes' to the letters you want to set back to the
is you have an outdated calendar control on your computer.
Request an update to our latest version which no longer as this
Yes it does. Our
customers have asked for it and we have delivered. You can
either choose all your customers to be due on the same day or the
day they move-in. It's your choice. If you choice
same-day billing, a customer first rent amount will be
For a Self Storage business with less then
495 units, the price is $495 for Standard version and $795
for the Pro version. This includes the graphical
customization of the software for your site. All buildings and units will be
displayed on the screen as if you are seeing it from above. Additional
customization of reports, building layouts, and additional units may increase the price.
In less than five business days, your customized
software will be emailed to you.
Yes, we accept Discover,
Visa, Master Card, and Amex.
There is a 50 use
timeout feature on the trialware version. Once you have use the
software 50 times, you no longer will be able to access your
If all payments are accepted at one location, this software
will work. If you accept payments at more then one location, then no.
We do offer $100 discounts for multiple purchases of our software
after the first license.
Yes you can, if the computers are networked together
on a local area network (LAN).
Usually after two business days after you have reported the
problem the fix will be available from a secure location on this site.
All customer letters are
edited from within the software under the Billing-Edit menu item. NOTE: After
editing the letter, you should simply close down your editor and click
[Save] to save your changes. You cannot rename the customer
letters or the software won't be able to find them to print them.
Since the format for our letters is in RTF
format, you do not have the full capabilities of Microsoft Word or
other word processors. You can change all the wording, but do
not change any of the special fields enclosed in %% signs. You
can delete some if they are not needed in the letters, but do not add
If you have any
questions about editing the letters, please our contact
A late letter is printed whenever a
customer is late less then the grace period before a late fee is added. A late fee
letter is printed whenever a customer is so late a late fee as been added to his account.
Here's the method we
recommend, however there are numerous ways to add customers.
First you should
enter all customers that are rented and paid to date, i.e. current.
From each unit that is
current, add the customer to that unit. Then click on the rent button and
they will then have an amount due. Accept a payment for that amount. Then move
the next unit that is current
After you have added all the current users, now you must
add the customers who are late. For each customer that is late, you must change the
customer since date to the prior month of their last payment. Before clicking on
rent, you must click on the Change Date button. Select the date your customer
last paid you in full. The Change Date
button only changes the date for this one customer entry. As soon as you click rent,
the date is return to the current date and time. So if the current month is
June, and your customer last paid in March, you should select March in the Change Date
Calendar. You then rent the unit to that customer, and accept their initial payment
for that amount. This customers late fees and rent due should now be correct.
You must follow all these
steps for each late customer you enter.
If you are using a regular
printer to print them, then it must print an entire sheet since that is how regular
printers work. If you want to save paper, then you could purchase a receipt
printer. Before buying a receipt printer, ensure that the printer is compatible your
Windows version, i.e. Windows XP. After installing the printer, select the receipt
printer from the file menu area. Now, whenever you print a receipt, only the paper
needed to print the receipt will be used.
We currently interface with DoorKing, PTI FalconXT / StorLogix, Falcon
/ Falcon2000 and SysCon / DigiGate access systems.
Yes you can. This feature was added in version 3.6.1.
No. All graphical changes must be made by our
staff. Most minor changes are done at no charge to the customer, however, in the
case of adding a building will usually be charged. If a customer is planning to add
a building in the near future, these buildings are usually added at no fee at a later date
if it is discussed before the software is purchased.
No. You may
store or backup a copy of the self storage software on a storage device, such as a network
server or backup tapes; however, you must acquire and dedicate a license for each separate
computer on which the self storage software is installed or run from the storage device.
On new installs of Tredd's Self Storage Software, both the
administrator and user passwords are defaulted to: PASSWORD
You should change both passwords the first time you logon.
Tredd's Self Storage Software as a fully functional
trialware version for evaluation purposes which can be used 50 times.
Tredd's Self Storage Software works with
all modern versions of Windows. This includes: Windows XP, Windows Vista, Windows 7,
and Windows 8. We are also compatible with all modern Window
Server editions in both 32-bit and 64-bit.
Yes you can. Since
version 6.9.7 you can now print all customer invoices on post cards
to save money on postage. You also have the ability to email
customers all invoices.
The basic customization cost is $495 for up to
495 units. Since you have 535 units, your
cost would be $535 for the Standard version for your site.
Cost is determined by
the number of units added. We always ask the customer to send
us drawings of the new units before we quote.
PayPal is the
authorized online payment processor for Tredd's
Self Storage Software.
Tredd's Self Storage Software is a verified member
of PayPal, which means PayPal as verified our checking account and
address are legitimate.
security of your information, transactions, and money is a top
priority at PayPal. PayPal automatically encrypts your confidential information in transit
from your computer to ours using the Secure Sockets Layer protocol (SSL)
with an encryption key length of 128-bits (the highest level
commercially available). Before you even register or log in to our
site, our server checks that you're using an approved browser - one
that uses SSL 3.0 or higher.
Once your information reaches PayPal, it resides on a server that is
heavily guarded both physically and electronically. Their servers sit
behind an electronic firewall and are not directly connected to the
Internet, so your private information is available only to authorized
Payments should never be removed from the database.
All payments made by the current customer will stay in the database for future
reports. Payments that are from a prior customer in the unit detail screen will be
colored white. All payments that have been made by the current customer will be
displayed in blue.
To accept a payment, you
must enter the payment in the far left column for the months the
payment is due. For instance, if a customer's rent is $100 and they
pays you $200 for October and November, you would enter $100 payment
in the October entry location and $100 in November, then click accept.
This allows you to break payments apart in any manner you
choose. Since version 5.4.1 of our software, you can enter the
payment as $200 for October and the software will move extra money
from October's rent to future months.
1: Verify your computers are networked together and that Drive C on the server computer is shared for FULL ACCESS, not just for READ ACCESS. FULL ACCESS means other computers on the network and read and update files on the C drive of the server computer. The server computer can be any computer and not necessary one running Windows Server Operating Systems. The server computer must be turned ON for the other computers to be able to access the database. To verify the computers are networked together, go to one of the client computers and double click on network neighborhood. You should see the server computer listed. Double click on the server computer and you should see DriveC shared. Double click on the DriveC share and navigate to:
where xxxxx is your customer number. If you can see files, then your network is configured properly. If you can not see other computers in Network Neighborhood or access Tredd's Self Storage Software xxxxx folder on the server computer, then your network is not setup properly for our software to work.
2: Install the software on each computer.
3: Choose one computer on the network to be the server.
4: From the Window's Start button, start our software on the server and enter at least one customer.
5: Now move to a client computer that you want to network with the server computer. Start the software from the Client's Window's Start button-Program Files-Tredd's Self Storage Software xxxx. By default, all computers look locally for the database. From the main screen of our software on the client computer, choose Database-Options and then click on the Database tab. There is a "set database location" button, click this. Navigate the window to :
and click Save.
6: Close down our software and then restart it on the client computer.
7: Verify the customer you added on the server is displaying on the client computer. If so, then your ready to go.
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Our software works on
cash basis. Which means we record revenue when cash is received
in contrast to the alternative accrual method which records income
items when they are earned.
Click here to read our
Fixing email issues.
If your computer can’t send emails from within our software, the
best solution is to setup our software to use your Email Server
instead of our default Email Server. From the main screen of our
software, click on Database, then Options, then Email tab. The
example below is configured to use Gmail; however you would plug
your information for User and Password:
Now the User and Password is YOUR account information with Gmail.
Once you enter all the information, click [Apply], then [Ok].
Now test it by entered a TO and FROM email address (they both should
be set to your email address), then click [Send Test Email. If you
receive the email message, then everything is working.
If you are using Gmail, you have tweak Gmail to allow access to 3rd
party applications, click the link below and follow the directions: