The purpose of this site is to enhance the support services we provide to our customers.  We've provided a number of resources here to help you try our software, suggest improvements, resolve problems, and report issues and request support.

     This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.

  1. How do I install Tredd's Self Storage Software?
  2. How do I un-install Tredd's Self Storage Software?
  3. How do I get my software to create an exportable QuickBooks file that I
    can send to my owner?
  4. I see the price of your program is $495.00.  Does that include your company doing the map layout?
  5. Does the Program automatically charge the Tenants rent amount on the Due Date we specify?
  6. Does it Automatically post Late charges on the dates we specify?
  7. What is the procedure for putting my existing Tenants into the program. I am not sure how to deal with the Tenants that have a balance due or a credit on their account. Would I have to go back and enter everything from the time they had a $0 balance?
  8. What are the hardware requirements for the software?
  9. How much does an upgrade cost?
  10. I'm trying to install the software but keep getting a message about system files being out of date.  I reboot but get the same message.  Now what?
  11. How do I protect my data once I enter it?
  12. How do I report a problem with your software?
  13. After I edited the late letter, the software returns an error 11.  Now what?
  14. How do I fix the calendars in the software when they do not display the correct date or give error messages?
  15. Does your software handle anniversary billing?
  16. How much does the software cost?
  17. How long does it take for customization once I order the software?
  18. Do you accept credit cards, checks?
  19. Why can't I just keep using the trialware version?
  20. I have multiple sites.  Will this software work?
  21. I have more then one computer in the office.  Can all three computers use the program the same time?
  22. If I find a problem with my customized version, how long will it for you to fix it?
  23. How do I edit the customer letters?
  24. What is the difference between a late letter and a late fee letter?
  25. After I install the software, how do I add customers I already rented to?
  26. What can be done about printing the receipt without it using up an entire sheet of paper every time?
  27. Can your software tie into our security gates?
  28. Can I add a customer picture to the unit detail page?
  29. Can I change graphics for the site?
  30. I want to put a copy of the your software on our backup tapes.  Does this violate your licensing agreement?
  31. I successfully installed the software, but I need to know my logon password.
  32. Do you have a trial package to use for a month?
  33. Does your package work on Windows XP?
  34. Is it possible to customize the program so that statements print on postcards?
  35. We have 435 units, how much additional cost would it be for customization?
  36. We are planning to add another building next year.  How much is it going to cost to add that building to your software?
  37. Is your online payment method secure?
  38. When I vacate an unit, should the payments disappear for that customer?
  39. How do I enter payments?  The Accept button is grayed out so I can't click on it.
  40. How do I network two or more computers together to use your software?
  41. Does the software work on a cash basis and the accrual basis?
  42. What is your End User License Agreement say?

How do I install Tredd's Self Storage Software?

Once you have downloaded the software from the web site, double clicking on the installation file will automatically start the installation process. The software will automatically be installed in the folder: 

C:\Program Files\Tredd’s Self Storage Software xxxxx\

where xxxxx's are your customer number for licensed versions and 0000 for the trialware version.  

The installation program may have to update some files before installing.  If a system restart is necessary, rerun the install program after rebooting to finish the installation.  Some users may have to run additional installation files before installing this software. This software requires the following:

If you have any difficulty installing the software, please feel free to contact us.

Back to Top

How do I uninstall Tredd's Self Storage Software?

From Windows Control panel, access Install/Uninstall Software and simply double click on our software listing to uninstall.

If you have any difficulty installing the software, please feel free to contact us.

Back to Top

How do I get my software to create an exportable QuickBooks file that I
can send to my owner?

From the main menu, click on Reports, then Deposit Sheet, then [Create].  This will create both a deposit report for your bank and two files for importation into QuickBooks or other software packages: an IIF and a QIF file.  Both of these files are created in the installation folder of our software under the folder DEPOSITS, so if your customer number was 96887, then look in: 

C:\Program Files\Tredd's Self Storage Software 96887\Deposits

Back to Top

What is the procedure for putting my existing Tenants into the program. I am not sure how to deal with the Tenants that have a balance due or a credit on their account. Would I have to go back and enter everything from the time they had a $0 balance?

You could if you wanted a history of all past payments, but minimally you have to go back to the last month they paid in full. The procedure is to enter minimally the last and first name of the customer, set the rent amount, change the date to the last month paid in full, click [Rent], then click [Accept Payment] and accept a payment for the last month they paid in full and click [Accept].

It's that easy.

Back to Top

I see the price of your program is $495.00.  Does that include your company doing the map layout?

Yes. The $495 includes graphical customization, 30 days of support, and one software license.

Back to Top

Does the program automatically charge the Tenants rent amount on the Due Date we specify?

Yes.  Most self storage software packages need the user to run a command to add late fees and rent to customers once a month.  If you don't run this command, or your employee doesn't run it, then customers will not be charged the right amount for that month.  Our software works in real time.  No matter when you turn on the software, it will automatically calculate how much is owed by each customer, how much they have paid, all in real time.

This is just another feature that makes our software easier to use then our competitors.

Back to Top

What are the hardware requirements for the software?

There are only two requirements for our software.  First, you must have a Windows Operating System, such as Windows XP, Windows Vista, Windows 2003, Windows 7, or Windows 8.  Secondly, your screen resolution must be at least 800x600.  If you have any questions about this, please feel free to contact us.  

If you don't already own a computer or are thinking of replacing an older computer, then consider a Dell Computer.  Their excellent customer support as well as their low prices make them a sound choice.  Tredd's Self Storage Recommends Dell Computers to run our software.

Back to Top


How much does an upgrade cost?

The price of a single upgrade is $99. If you have any questions about this, please feel free to contact us

You can also purchase a maintenance Plan that includes for one year: unlimited customer support, unlimited upgrades, unlimited software licenses, unlimited customer SMS texting, and unlimited use of our online Cloud backup server for $298.  Click here to read more about it.

Back to Top

I'm trying to install the software but keep getting a message about system files being out of date.  I reboot but get the same message.  Now what?

When installing the software, you receive the following message:

So you reboot, and attempt to install again, but you keep getting the same error message.  Microsoft has this to say about this problem: 

http://support.microsoft.com/default.aspx?scid=kb;EN-US;191096

Disable any Anti-virus software (or other memory resident programs) and try running Setup again. Often the best way to accomplish this is to run setup in Safe Mode. To start Windows in Safe mode:

1. Reboot your computer.

2. Watch the screen while it is still black. When you see the black-and-white Starting Windows bar at the bottom of the screen, start tapping the F8 key on your keyboard. The Windows 2000 Advanced Options Menu appears.

3. Ensure that the Safe mode option is selected. In most cases, it is the first item in the list and is selected by default. (If it is not selected, use the arrow keys on your keyboard to select it.)

4. Press Enter. The computer will start in Safe mode. This can take a few minutes.

5. Try to install our software. You may have to couple the installation file to your desktop before rebooting into safe mode. 

6. When you are finished, close all programs and restart the computer as you normally would.

This should solve the problem for you.  If not, then please contact us for other solutions to this problem.

Back to Top

How do I protect my data once I enter it?

All data in our software, including your business information, customer information, all unit information and payments, is stored in one database file.  Data protection of this one file is all you need to do to protect yourself from data loss.  Please read our data protection guide on how to protect this database file.  Since version 5.5.3 of our software, you can now archive your database to our secure data warehouse over the internet with just two clicks of the mouse. 

Back to Top


How do I report a problem with your software?

Visit our support page and give us the details of your problem.  Our Technical Support Staff will be in touch with you within two business days.

Back to Top

After I edited the late letter, the software returns an error 11.  Now what?

This can be caused by several different reasons.  First, after you edited the letter, make you saved it by clicking on 'Save'.  This should save the file as an RTF file in the same location as it was before.  Second, you must close down the editor before attempting to print the letter.  Some customers have reported problems if, for example, they click save then minimized Microsoft Word.  This caused our self storage software not to be able to customize the letter for each customer.  

If you think you messed up the letter, you can reset it back to the installed letter from the main overview screen of our software by clicking on the Database-Reset All Letters and clicking 'Yes' to the letters you want to set back to the installed version.

Back to Top

How do I fix the calendars in the software when they do not display the correct date or give error messages?

The problem is you have an outdated calendar control on your computer.  Request an update to our latest version which no longer as this issue.

Back to Top

Does your software handle anniversary billing?

Yes it does.  Our customers have asked for it and we have delivered.  You can either choose all your customers to be due on the same day or the day they move-in.  It's your choice.  If you choice same-day billing, a customer first rent amount will be prorated automatically.

Back to Top

How much does the software cost?

For a Self Storage business with less then 495 units, the price is $495 for Standard version and $795 for the Pro version.  This includes the graphical customization of the software for your site.  All buildings and units will be displayed on the screen as if you are seeing it from above. Additional customization of reports, building layouts, and additional units may increase the price.

Back to Top

How long does it take for customization once I order the software ?

In less than five business days, your customized software will be mailed to you.  Future software upgrades can be purchased for $99 apiece or you can also purchase a maintenance Plan that includes for one year: unlimited customer support, unlimited upgrades, unlimited software licenses, unlimited customer SMS texting, and unlimited use of our online Cloud backup server for $298.  Click here to read more about it.

Back to Top

Do accept credit cards?

Yes, we accept Discover, Visa, Master Card, and Amex.

Back to Top

Why can't I just keep using the trialware version?

There is a 50 use timeout feature on the trialware version.  Once you have use the software 50 times, you no longer will be able to access your data.  

Back to Top

I have multiple sites.  Will this software work?

If all payments are accepted at one location, this software will work.  If you accept payments at more then one location, then no.  We do offer $100 discounts for multiple purchases of our software after the first license.

Back to Top

I have more then one computer in the office.  Can all three use the program the same time?

Yes you can, if the computers are networked together on a local area network (LAN). 

Back to Top

If I find a problem with my customized version, how long will it take for you to fix it?

Usually after two business days after you have reported the problem the fix will be available from a secure location on this site.

Back to Top

How do I edit the customer letters?

All customer letters are edited from within the software under the Billing-Edit menu item.  NOTE:  After editing the letter, you should simply close down your editor and click [Save] to save your changes.  You cannot rename the customer letters or the software won't be able to find them to print them.

Since the format for our letters is in RTF format, you do not have the full capabilities of Microsoft Word or other word processors.  You can change all the wording, but do not change any of the special fields enclosed in %% signs.  You can delete some if they are not needed in the letters, but do not add any. 

If you have any questions about editing the letters, please our contact support.

Back to Top

What is the difference between a late letter and a late fees letter?

A late letter is printed whenever a customer is late less then the grace period before a late fee is added.  A late fee letter is printed whenever a customer is so late a late fee as been added to his account.

Back to Top

After I install the software, how do I add customers I already rented to?

Here's the method we recommend, however there are numerous ways to add customers.

First you should enter all customers that are rented and paid to date, i.e. current.

From each unit that is current, add the customer to that unit.  Then click on the rent button and they will then have an amount due.  Accept a payment for that amount.  Then move the next unit that is current

After you have added all the current users, now you must add the customers who are late.  For each customer that is late, you must change the customer since date to the prior month of their last payment.  Before clicking on rent, you must click on the Change Date button.  Select the date your customer last paid you in full.  The Change Date button only changes the date for this one customer entry.  As soon as you click rent, the date is return to the current date and time.  So if the current month is June, and your customer last paid in March, you should select March in the Change Date Calendar.  You then rent the unit to that customer, and accept their initial payment for that amount.   This customers late fees and rent due should now be correct.

You must follow all these steps for each late customer you enter.  

Back to Top

What can be done about printing the receipt without it using up an entire sheet of paper every time?

If you are using a regular printer to print them, then it must print an entire sheet since that is how regular printers work.  If you want to save paper, then you could purchase a receipt printer.  Before buying a receipt printer, ensure that the printer is compatible your Windows version, i.e. Windows XP.  After installing the printer, select the receipt printer from the file menu area.  Now, whenever you print a receipt, only the paper needed to print the receipt will be used.

Back to Top

Can your software tie into our security gates?

Yes.  We currently interface with DoorKing, PTI FalconXT / StorLogix, Falcon / Falcon2000 and SysCon / DigiGate access systems. 

Our current customers can upgrade to our latest version for just $99 that includes this security gate interface.  This feature is only included in the Pro version of our software.

Back to Top

Can I add a customer picture to the unit detail page?

Yes you can.  This feature was added in version 3.6.1.

Back to Top

Can I change graphics for the site?

No.  All graphical changes must be made by our staff.  Most minor changes are done at no charge to the customer, however, in the case of adding a building will usually be charged.  If a customer is planning to add a building in the near future, these buildings are usually added at no fee at a later date if it is discussed before the software is purchased.

Back to Top

I want to put a copy of the your software on our backup tapes.  Does this violate your licensing agreement?

No.  You may store or backup a copy of the self storage software on a storage device, such as a network server or backup tapes; however, you must acquire and dedicate a license for each separate computer on which the self storage software is installed or run from the storage device.

Back to Top

I successfully installed the software, but I need to know my logon password?

On new installs of Tredd's Self Storage Software, both the administrator and user passwords are defaulted to:  PASSWORD

You should change both passwords the first time you logon.

Back to Top

Do you have a trial package to use for a month?

Tredd's Self Storage Software as a fully functional trialware version for evaluation purposes which can be used 50 times.

Back to Top

Does your package work on Windows XP and Windows 7?

Tredd's Self Storage Software works with all modern versions of Windows.  This includes: Windows XP, Windows Vista, Windows 7, and Windows 8.  We are also compatible with all modern Window Server editions in both 32-bit and 64-bit.

Back to Top

Is it possible to customize the program so that statements print on postcards?

Yes you can.  Since version 6.9.7 you can now print all customer invoices on post cards to save money on postage.  You also have the ability to email customers all invoices.

Back to Top

We have 535 units, how much additional cost would it be for customization?

The basic customization cost is $495 for up to 495 units.  Since you have 535 units, your cost would be $535 for the Standard version for your site.

Back to Top

We are planning to add another building next year.  How much is it going to cost to add that building to your software?

Cost is determined by the number of units added.  We always ask the customer to send us drawings of the new units before we quote. 

Back to Top

Is your online payment method secure?

PayPal is the authorized online payment processor for Tredd's Self Storage Software.  Tredd's Self Storage Software is a verified member of PayPal, which means PayPal as verified our checking account and address are legitimate. 

The security of your information, transactions, and money is a top priority at PayPal.  PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. Their servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers.

Back to Top

When I vacate an unit, should the payments disappear for that customer?

Payments should never be removed from the database.  All payments made by the current customer will stay in the database for future reports.  Payments that are from a prior customer in the unit detail screen will be colored white.  All payments that have been made by the current customer will be displayed in blue.

Back to Top

How do I enter payments?  The Accept button is grayed out so I can't click on it.

To accept a payment, you must enter the payment in the far left column for the months the payment is due. For instance, if a customer's rent is $100 and they pays you $200 for October and November, you would enter $100 payment in the October entry location and $100 in November, then click accept. This allows you to break payments apart in any manner you choose.  Since version 5.4.1 of our software, you can enter the payment as $200 for October and the software will move extra money from October's rent to future months.

Back to Top

How do I network two or more computers together to use your software?


1: Verify your computers are networked together and that Drive C on the server computer is shared for FULL ACCESS, not just for READ ACCESS. FULL ACCESS means other computers on the network and read and update files on the C drive of the server computer. The server computer can be any computer and not necessary one running Windows Server Operating Systems. The server computer must be turned ON for the other computers to be able to access the database. To verify the computers are networked together, go to one of the client computers and double click on network neighborhood. You should see the server computer listed. Double click on the server computer and you should see DriveC shared. Double click on the DriveC share and navigate to:

\\ServerName\DriveC\TSS\xxxxx 

where xxxxx is your customer number. If you can see files, then your network is configured properly. If you can not see other computers in Network Neighborhood or access Tredd's Self Storage Software xxxxx folder on the server computer, then your network is not setup properly for our software to work. 

2: Install the software on each computer.

3: Choose one computer on the network to be the server.

4: From the Window's Start button, start our software on the server and enter at least one customer.

5: Now move to a client computer that you want to network with the server computer. Start the software from the Client's Window's Start button-Program Files-Tredd's Self Storage Software xxxx. By default, all computers look locally for the database. From the main screen of our software on the client computer, choose Database-Options and then click on the Database tab. There is a "set database location" button, click this. Navigate the window to :

\\ServerName\DriveC\TSS\xxxxx\SS.MDB

and click Save.

6: Close down our software and then restart it on the client computer.

7: Verify the customer you added on the server is displaying on the client computer. If so, then your ready to go.

Back to Top


Does the software work on a cash basis and the accrual basis?

Our software works on a cash basis. Which means we record revenue when cash is received in contrast to the alternative accrual method which records income items when they are earned.

Back to Top


End User License Agreement - EULA

Click here to read our EULA.

Back to Top

 

View Cart

We are celebrating our 20th year of producing quality software for the self storage industry with our latest release 7.2.2.C on 15 June 2017.  Check out the What's New to read about the 50+ new features we added in the past year including Credit Card Processing with Authorize.net and many more features requested by our customers, such as how our software can help you be Earth Friendly and Green.

Our software is 100% compatible with all versions of Windows including XP, Vista, Windows 7, Windows 8, and Windows 10.  We are also compatible with all modern Window server editions since 2003 Server.

If you have any questions about our software, please contact us.

 

Copyright © 1997-2017 Tredd's Software Solutions LLC.     All rights reserved.  Privacy Statement. Last Updated 19-Jun-2017